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- How do I apply for a
new e-mail account?
- How many e-mails I can have?
- How do I setup my
e-mail on my computer?
-
How soon will my e-mail be available to me after
I register?
- Which e-mail program
(or client)
can I use?
- What is the required
information to set up e-mail clients?
- What if I have my own e-mail?
- How can I change my password?
- What do I do if I get
Error
550: mailbox is full?
- What is the largest
attachment I can send?
- What is the mailbox size?
- Does GPN provide
commercial e-mail solutions?
- Can I have my own e-mail
domain? i.e. JohnDoe@mydomain.com
- How can I get rid of
spam?
-
Can my e-mail be forwarded to another account?
-
Can I use auto responders?
-
Is my e-mail account scanned for viruses?
- What if I forget my password?
- Can I keep my e-mail if I
cancel internet service with you?
- Who do I
contact for help with my e-mail account?
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- To apply
for a new e-mail account, click this link to access the sign up
form.
- Residential
customer accounts includes 2 e-mail addresses. The business
accounts include 4 addresses. Each additional e-mail address is $5
per month.
- Complete
setup instructions for various e-mail clients:
Outlook Express |
Windows Mail |
Outlook 2003 |
Outlook 2007 |
Mac Mail |
Thunderbird |
Live Mail |
- During
business hours your account will be setup within a few minutes.
After hours it can take longer, perhaps even overnight.
- To
read and write e-mail you may use virtually any mail client
program, the most common programs being Microsoft Outlook (or
Outlook Express), Mac Mail, Mozilla Thunderbird, etc.
You can also use the GPN WebMail system
which gives you access to your e-mail account via our website.
From any page on www.coool.ca click on the Web Mail Access link
at the bottom page.
- To
configure an e-mail client you will need the following
information.
Server Type: POP3
Incoming Server: youre-maildomain.ca (port 110)
Outgoing Server: youre-maildomain.ca (port 25 or 587)
IMPORTANT: "youre-maildomain" is the portion of your
e-mail
address after the @ symbol
this will be either gpnet.ca, coool.ca, or netnet.ca
Account name/User name: Your
full e-mail address
Password: Your e-mail password
- To make a
non-GPN e-mail work on
our system you have to change the outgoing mail server to "coool.ca"
- You can
change your e-mail password within the Web Mail Access settings,
or by filling out this password reset form.
- If your
mailbox is full you need to logon to your Web Mail Access page,
which is located at the bottom of every page on www.coool.ca,
and delete your excess e-mail. Be sure to check the
deleted items folder, as e-mails can collect in there. A
good practice is to look for e-mails with large attachments, as
one large attachment can take up more space than all your other
e-mails combined.
- Our e-mail
is able to send attachments up to 10 MB. Keep in mind,
however, that many e-mail providers put a 2 MB cap on
attachments size. So while you might be able to send an
e-mail that large, whoever you are sending it to might not be
able to receive it.
- Standard
mailbox is 10 MB, which is able to hold easily over 1000
standard e-mails. Additional expanded mailbox to 50 MB is
available for $5 per month, or unlimited for $10
- Yes, GPN
can provide you with a commercial e-mail solution. If you
would like to know the available options, please contact us for
more details.
- Yes you can
have your own e-mail domain. We can help you understand how it
works, and assist you in creating it. As our existing customer we
will also give
you a $5 savings on this service.
- Most e-mail
clients have some sort of Junk Mail Filter, make sure that this
is activated. On top of that you can setup your own
filters, which will block certain words or phrases. See
the help section of your e-mail client to find the instructions
on how to do this.
- Yes it can.
Just log into the Web Mail Access and in settings specify forwarding e-mail
address.
- Yes you can.
Just log into the Web Mail Access and in settings specify auto
responder settings.
- Yes we do
a simple anti-virus scan on all e-mails going through our
server.
- Please
contact us at 780-882-6623 to reset the password.
- Yes you
can, we will charge $5 per e-mail.
- If you need
more help you can file a Support Ticket using our Online Client
Portal, or call us at
780-882-6623.
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